What is your standard shipping time?
All orders are processed the same day (if prior to 2pm M-F). If after 2pm your order will ship the next business day. Our standard shipping time is 3-5 business days for U.S. orders. Delivery time may be more than 10 business days if shipping to a military address or an international address.
How much is shipping and handling?
Shipping is always free at RAINRAPS if within the United States. Outside the United States is an additional $10 for shipping. All orders are shipped via the USPS.
Do you offer expedited shipping?
Yes. At checkout, you will be asked to choose a shipping method for your item(s). Your total shipping charges will based on the shipping method of choice and will automatically compute during checkout before the completion of your order.
What are the dimensions and the weight?
- The RAINRAP is one size fits most. The RAINRAP measures 25" from the neckline down to the back hem. The width is 50" and it weighs 8 ounces. The pouch size is 10" x 8".
- The SPIRITRAP is one size fits most. The SPIRITRAP measures 35" from the neckline down to the back hem. The width is 50" and it weighs 10 ounces. The pouch size is 11" x 9".
- THE WINTERRAP is one size fits most. The WINTERRAP measures 25" from the neckline down to the back hem. The width is 50" and it weighs 1.24lbs. The pouch size is 10"x12".
- The KIDSRAP is 18.5" from the neckline down to the back hem. The width is 36" and it weighs 5 ounces. The recommend age for the KIDSRAP is 4-8 years old. The pouch size is 8.5" x 7".
What is your return policy?
Your purchases can be returned or exchanged within 30 days of receipt by the customer. Returned merchandise must include a copy of the receipt for credit or exchanges. The customer is responsible for the cost of shipping on all returns and exchanges. After inspection of the return, a credit will be made to the card for the cost of the returned merchandise only; shipping is non-refundable. All returned RAPS must include all labels and be in the condition that they were originally received. All markdown styles are considered final sale which means there are no returns or exchanges on these items. This does not include promotional discounts.
Where should I send my returns and exchanges?
8913 Highfield Rd.
Richmond, VA 23229
Other facts about your RAPS
- RAPS are water-repellent
- RAPS are reversible
- RAPS should be machine washed on cold gentle cycle. Hang to dry or dry on delicate cycle. Do not dry clean. Do not iron.
Can I order customized colors?
If you are interested in customizing your RAPS, please email us at email@example.com. Please note - this is for large orders only (300 or more). We are not able to customize individual RAPS at this time.